Rethinking CIAM: The New Age of Customer Identity

As digital customer access continues to evolve, organizations are reaching a pivotal point with how they manage and protect customer identities.

In the past, customer identity and access management (CIAM) has sometimes been treated as an afterthought, with companies relying on internal IAM solutions for workforce management and using basic username-password combinations. However, as digital ecosystems become more complex and customer expectations increase, this approach is no longer sufficient.

This session will explore the pressing challenges of managing customer identity at scale and discuss the need for more robust, scalable, and secure CIAM strategies that bring business benefits.

Curity’s CTO Jacob Ideskog will be joined by Nordic APIs editor-in-chief Bill Doerrfeld to discuss topics such as:

• Has customer identity become more fragmented and complicated to manage lately?
• The state of API sprawl, governance, and access control measures within large enterprises.
• What is the definition of customer identity and access management (CIAM) and what sets it apart from traditional IAM?
• How CIAM can help prevent major access control issues related to API connections.
• Tangible business outcomes of implementing CIAM.
• The challenges of homegrown CIAM, and why it should be decoupled as its own component.