When AI Agents Meet Customers: Getting Security Right

AI agents are already handling customer interactions in production, in insurance, banking, digital commerce. The business case is straightforward: customers get instant, personalised answers based on their actual data, without waiting. That experience depends entirely on the security, identity and API foundation behind it.

In this session we get into what that foundation actually looks like in practice:

• Delivering personalised customer experiences without exposing sensitive data or creating fraud risk
• Treating APIs as a business driver - reusable, governed and ready to power AI without rebuilding from scratch
• Staying on the right side of regulators without slowing down the customer journey
• Scaling AI in customer-facing products without trading away trust

If you're making decisions about how your organisation deploys AI for customers, this is a session about the architectural and governance choices that decide whether your AI initiative scales with confidence or slows under risk and compliance pressure.