Business Objectives and Challenges
In the fast-moving and very competitive world of digital banking and consumer finance, Ikano Bank wanted to utilize the best technology and provide products and services with exceptional customer experiences. One challenge was that each country had a separate solution for identity and access management with a variety of technical requirements and regulations. Managing and maintaining these different solutions required significant time and effort.
Recognizing this challenge, the Ikano Bank team set out to consolidate and streamline their identity management processes. This goal would mean managing customer identities across multiple countries, each with unique requirements, and yet still provide a superior customer experience for users.
Selection and Solution
From the start, it was decided that the new solution must be standards-based, powerful and scalable to ensure that it would not become an obstacle for future growth. Ikano Bank conducted a thorough evaluation of several solutions and weighed them against the business requirements. After careful consideration, they concluded that Curity's solution aligned best with their needs.
The decision to build a new identity platform around the Curity Identity Server marked the beginning of a transformative journey. Since then, they have developed a stable and flexible infrastructure, powerful enough to integrate the existing systems and combine them into a streamlined modern solution.
A significant advantage of Curity's solution is its ability to handle customer identity in multiple regions and adapt to specific regulatory requirements. Given the bank's presence in several European markets, Curity's flexible and scalable platform provided the capabilities required for such diverse systems.
Fast forward to the present and Ikano Bank’s identity management platform has become a true business enabler. The Curity Identity Server serves as a crucial federation point, facilitating the identification of customers in the United Kingdom and the Nordic region, with plans to expand to other countries. As the Ikano Bank team works on new initiatives such as the entitlement management system, the robust features found in Curity's solutions, including flexible token issuance and suggested patterns, help deliver projects quickly and efficiently.
As with any significant change, the transition to a common solution across multiple services and countries had its share of complexities, but the challenges were successfully resolved utilizing the extensive feature-set in the product, support from professional services, and the availability of first-class website resources.
In summary, Curity's Identity Server has enabled Ikano Bank to establish a stable, unified identity management platform offering consistent and smooth login experiences to their customers. They have significantly reduced the time and effort required to make changes and adapt to new business requirements and feel assured that the expansion to new regions or adding new services would be easy and straightforward, thanks to the powerful capabilities of the product.